Refund and Exchange Policy
At Good Luck Leather, your satisfaction is our top priority. We offer a 15-Day Money-Back Guarantee so you can shop with confidence. If you're not happy, we're here to make it right.
Return Process You have 15 days from the day you receive your item to request a return. Please check your order when it arrives and contact us immediately at help.goodluckleather@gmail.com if there’s a problem (like a defective or wrong item).
To qualify for a return:
- The item must be in its original condition and packaging.
- You’ll need the receipt or proof of purchase.
How to Start a Return Email us at help.goodluckleather@gmail.com with your order number. We’ll provide you with a return shipping address and instructions. Any items sent back without a return request won’t be accepted.
Return and Exchange Policy
- Returns sent after 15 days won’t be accepted.
- To exchange, return the original item. Once the return is approved, we’ll ship the replacement.
Size Exchange Policy If you would like to exchange your product for a different size, please follow these steps:
-
Return the Original Product
Send the product to our return address. Please note that the return shipping charges must be covered by the customer. -
Shipping Charges for New Size
In the case of a size exchange, the customer is also responsible for the shipping charges of the new size product being sent.
Non-Returnable Items Some items can’t be returned, like custom sizes or personalized products. Contact us with questions about specific items.
Refunds and Store Credit
- We will refund the product amount only, after the return is received and inspected.
-
Shipping charges will be deducted from your refund, even if your original order qualified for free shipping.
- All returned items must be unused, in original condition, and include all original packaging.
- Refunds will be processed back to your original payment method. Refunds can take 7-10 days, depending on your bank.
If you have questions, contact us at help.goodluckleather@gmail.com
